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Contact Us

If you run into issues while using EteDrop, or you have product suggestions, feel free to contact us through the channels below (screenshots + a brief description are recommended for faster troubleshooting).

WeChat​

Personal WeChat​

Scan the QR code below with WeChat. Add a note saying join group, and we will invite you to the WeChat group chat.

Personal WeChat QR code

WeChat Official Account​

You can also follow the official account for updates and announcements (scan with WeChat).

WeChat Official Account QR code

WhatsApp​

Scan the QR code below in WhatsApp to add contact ZhouYuan.

WhatsApp contact QR code

Email​

Send your issue description and screenshots to:

yuanzhou_cn@qq.com

Recommended information for issue reports
  • OS and version (for example Windows 11, macOS 15, Android version, etc.)
  • App version
  • Reproduction steps or abnormal behavior description
  • Related screenshots or screen recordings (if available)